Customer Service

Shipping

SERVICES
Service: UPS Express Saver
Processing: 1-2 days
Delivery: 2-5 days
Total Delivery Time: 3-7 days

All international orders are shipped with UPS and require a signature upon delivery. UPS usually operate between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses.

TAXES AND DUTIES (INTERNATIONAL)
On checkout, Swedish value added tax (25%) will be deducted from the final price. Delivery is on a DAP (Delivery At Place) basis, meaning that taxes and duties are NOT included in the product price. Orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority. The customer making the order has full responsibility of making sure that they are fully informed of these costs.

RETURNS AND REFUND POLICY

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Please visit our returns section and request a return online. Once your return has been approved you will receive a return (RMA) number and a return shipping label.

3. Fill out two copies of the return form, place the item(s) and one copy of the return form in the original shipping box, or any other solid carton box. Close the box and tape it securely.

4. Place the return shipping label on the box over the prior delivery information. Bring your parcel to the nearest UPS Access Point together with a copy of return form. Leave the package together with return form there. Please keep in mind that the return shipping fee of $ 15 (International) will NOT be refunded.

5. Your return will be accepted within 14 days from the delivery date at the warehouse.